MotoSAT’s answer for any connectivity issues with our mobile satellite internet system always seems to be, “Upgrade your firmware.”

So, I always make it a point to make sure ours is current before calling for support. I also turn to others for help. Like Sean who had this advice regarding the best positioning for quick access…

“Try increasing the size of the search window, especially in azimuth. The internal compass, like all compasses, is prone to a lot of error, and sometimes even the declination table is off. So it is possible that the bird is sitting there a few degrees outside the window, and the mount will search the whole window first, before expanding to a broader search.

Calibrating the compass also helps – the real way, which involves turning the rig around an exact 180° – especially if it has not been done in a while.

Lastly, be aware that if you park such that the bird is nearly directly above the way the dish points when stowed (usually directly aft), then the dish will search all possible elevations at a few degrees azimuth before spinning all the way around to try all the elevations at ~360° azimuth. This can add significant time to the search. We try to avoid parking in this orientation, and, if we want to stop someplace just to put the dish up, I even try to park such that the bird will be found in the first ~90° of azimuth – saves time and wear on the drive motor.”

Well, it turns out that compass calibration isn’t even possible with our dish. One expert installer informed us that only older systems have a compass.

But we recently tested Sean’s parking position theory when it took forever for our system to identify any signal. We had inadvertently parked with 91W directly to the rear of our rig. Sure enough, when we relocated and parked pointing a little more West, we were online within a couple minutes. This position works best for us anyway, especially when boondocking. Doing so prevents the dish’s large shadow from covering our solar panel throughout the day.